Why Was My Invoice Merged?
If you had several unpaid invoices, we sometimes combine them into one invoice with one total and one due date — so you make a single payment instead of four. Here is exactly what that means.
What Merging Does
- A new invoice is created containing every line item from the originals — each line is tagged with the invoice it came from, e.g.
[TSL-INV-2026-00250] cPanel - VPS bundle (Jul 25 – Aug 25) - The original invoices become Void — they are closed and no longer owed. You will see them greyed out in your history
- The merged invoice gets one due date — pay it once and every service in it renews
What Merging Never Does
- It never adds new charges. The merged total is exactly the sum of the original invoices — including any late fee an original had already incurred, which simply carries over
- It never changes what your services cost
- It never extends or shortens your billing periods — each line keeps its own service period
What You Should Do
Just pay the merged invoice before its due date. That single payment settles everything inside it. The due-date rules apply to the merged invoice like any other.
Frequently Asked Questions
Q: My original invoices show Void — do I still owe them? A: No. Void means closed with nothing owed. Their amounts live on inside the merged invoice — pay only that one.
Q: The merged invoice includes a late fee. Did merging add it? A: No — merging never creates fees. That fee was already on one of the original invoices before the merge and carried over with its line items.
Q: Can I ask for my invoices to be merged? A: Yes — if you have several unpaid invoices, open a ticket and ask. One payment, one due date.